Frequently asked questions

Of course you can surf at our hotels for free. We have a dial up modem.

We are pleased to store your things in the luggage room at our hotels.

We accept the following means of payment: cash, debit or credit cards (American Express, Visa, Mastercard, Eurocard or transfers free of charge)

Travel agency staff is always welcome when on a private trip, but pays the same price as other guests.

You can check the current weather on www.bergfex.at.

At the Hotel Eder three rooms (category lifestyle) have a connecting door. And there is a studio with connection door and a french bed as well. In the adults only Hotel SEPP we don’t have rooms with connecting doors.

Our prices vary depending on the season, day of the week, and on supply and demand.

In both of our houses dogs are welcome. They can come to all rooms at the Hotel Eder, but only to the categories roomy, sporty and woody at Hotel SEPP. In both houses the restaurant and spa zone are off limits to dogs. The additional costs are 15 euros per night and dog (excluding food). Please let us know in advance if you bring your four-legged friend.

There are four free parking spaces and an own charger for E-cars at Hotel Eder as well as free public parking spaces close by. At Hotel SEPP there is an underground parking lot with 36 parking spaces, which costs 15 euros a day and. The outdoor parking spaces at the front and back of the hotel are free.

If you tell us about any intolerances you have when you make the booking, then we’ll definitely act accordingly.

We supply you with fluffy towels and soft bathrobes as well as slippers for your stay with us. If you like them a lot, you can also purchase them at our hotels.

We only accept written cancellations and you will receive a confirmation from us. Cancellation-conditions are according to the Austrian Hotel Contract terms. There are certain cancellation deadlines depending on the offer you have booked. In the case of short-term cancellations (insofar as the room can not be occupied by another guest) or early departures we have to charge the full amount for the full length of your stay. In summer a cancellation free of charge only is possible until seven working days before arrival, in winter only until 14 days before. The deadline for Christmas and New Years is 21 days.

You’ll find our precise cancellation terms on our websites.

To cover any unexpected circumstances, which may lead to a cancellation, we recommend taking out travel cancellation insurance. Please don’t hesitate to contact us with any questions.

At Hotel SEPP, anyone over the age of 21 is allowed in the sauna and swimming pool. At Hotel Eder the spa zone is open to anyone over the age of 16 and children of any age can enter the Kräutermoor.

If you’re flying here, then you’ll be landing in Salzburg (1 hour drive) or Munich (2 hour drive). The nearest railway station is in Saalfelden, about seven kilometres away from the hotels. We’ll even come and pick you up from there in person whenever we can, if you let us know in advance. And of course there are taxis as well as buses to Maria Alm.

Of course, you can buy vouchers. If you are a little creative you can even design your own voucher on our website. And choose whether you’d like to have it sent by email as a PDF or by good old mail. Perhaps that might take a little longer – but then again, the voucher will arrive in your letterbox beautifully packed inside a gift box.

If there isn’t any special remark, our vouchers are valid for one year after the date of issue. A conversion into cash is not possible.

Shattered nerves, sleepless nights and headaches at times. But don’t worry, we like kids. Depending on how old they are, you’ll be paying a maximum surcharge of 60 euros a night for them at the Hotel Eder, and sometimes you won’t pay anything at all. At Hotel SEPP, anyone over the age of 21 pays the same price. You’ll find the precise rates on our websites.

Reservations are valid only if they are in writing (fax, e-mail or mail). If you make a booking on our website, you will receive an email-confirmation. In winter we charge a deposit of 300 euros, in summer 150 euros. After receiving the deposit your reservation is valid. Conditions are according to the Austrian Hotel Contract terms. If there is a double booking we kindly asked you for your understanding, that we will favor the prior reservation. Unfortunately we cannot guarantee certain room numbers or floor levels.

There is a ski and bike storage, which can be locked in both hotels. At Hotel SEPP you even have your own in-room storage if you book a room in the sporty category.

In both hotels single rooms cost 20 euros extra.

Both of our hotels are non-smoking hotels. Smoking is prohibited in all rooms and public spaces. At the Hotel Eder there is a smoking area on the terrace and at Hotel SEPP you can smoke on one balcony on the Dachboden.

At Hotel Eder the rooms are ready at 15:00 o’clock. If you arrive after 18:00 o’clock please let us know in advance. Check-out is at 11:00 o’clock. At Hotel SEPP you can check in starting at 15:00 o’clock, check-out is at 11:00. In winter we kindly ask you to plan your check-in and check-out dates on a weekend.